Requests for refunds due to quality issues:

If a student is dissatisfied with the course and the tutor/Head of School cannot resolve the issues then a complaint should be submitted, in accordance with the College Complaints Procedure (available on the College website or from the College Complaints Officer (admissions@LSIB.co.uk). The College must be given an opportunity to address any issues that have arisen, however a refund will be issued if considered appropriate and at the sole discretion of the College.